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Hookah Love Blog

Hookah knowledge, hookah debate, hookah fun

Archive for the 'General FAQ' Category

14
Jul

Special Guest Blog Author: “So What Is This Hookah Anyways?”

Howdy Hookah Lovers!
Hookah-shisha.com presents our third guest blog author and finalist in our blog contest. Frank C answers the familiar question, “So what Is This Hookah Anyways?” We can’t think of a better question!

The best way I have found of describing a hookah is through cultural references that people are already familiar [...]

25
May

Error when I try to add items to shopping cart

These errors do happen sometimes, this has to do with a caching issue. The best way to solve this problem is to log out of your account, and log back in. As long as you have Cookies and JavaScript enabled on your browser, you should see the problem solved. Alternatively, you can close your internet [...]

25
May

Do you wholesale hookahs or tobacco?

At this time, Hookah-Shisha.com is only an online retail shop, and offers slight bulk discounts on large orders for customers. For tobacco retail stores looking to resell, many of the hookah products we carry are offered for wholesale by Hookah Wholesalers.

25
May

Where are your hookahs made? How do I know I’m ordering a high quality hookah?

Our hookahs are made from the highest quality materials to ensure years of reliable smoking. Egyptian and Rotating Hookah are hand-made by artisan craftsman in our own factory in Jordan. Syrian hookahs are hand made as well with our direct supervision. Mod and Mini-Mod hookahs are machine made in China and utilize all tarnish proof [...]

25
May

Generating USPS or UPS shipping rates for your order

If you do not receive shipping rates, this is a common question for International Orders, be sure that you have selected “USPS” from the drop down menu, this will then provide you with shipping rates. It is important that you make sure to select the proper shipping provider at the top of the page - [...]

25
May

What if something is wrong with my hookah or tobacco order?

We strive for the highest level of accuracy in order fulfillment. Our orders are triple checked to ensure completeness, but occasionally mistakes are made. We also insure all packages to ensure you are protected and that your order arrives safe and sound. We will be happy to correct any mistake we make and we ask [...]

25
May

I need to order a replacement hookah part - do you sell spare parts?

Yes, you can browse for replacement hookah parts in our Hookah Accessories section of our website. There you will find just about every replacement hookah part as well as additional fun hookah accessories. For specialty replacement glass or other unique accessories you don’t see for sale in the section, please contact us for price estimates [...]

25
May

Where are y’all located? Can I visit, or pick up my hookah in person?

All orders are shipped from our warehouse in Austin, Texas (See our UPS time in transit map), the Live Music and Hookah capital of the United States. Unfortunately, we do not have a customer reception area in our warehouse, nor do we have a “showroom” for you to visit or to shop in person. We [...]

25
May

If an order arrives damaged, or breaks upon setup?

Despite the attention and care we devote to hand-packing each individual order, unforeseen circumstances while an order is in transit can damage the package contents. If something arrives damaged, follow these steps to ensure the fastest and most thorough service:

Take pictures of the damaged item(s) with a digital camera or camera-phone for documentation
Attach the digital [...]

25
May

Will I be charged duties/taxes on my tobacco if I live in another country?

The answer to this question is “possibly.” International duties vary from country to country and the best place to find out duty charges for your country is to contact your local customs office. We mark international orders as “gifts” (for all countries except Canada) but we cannot guarantee the avoidance of duties. We recommend [...]