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Hookah Love Blog

Hookah knowledge, hookah debate, hookah fun

Archive for the 'General FAQ' Category

25
May

Do you ship internationally? How much is the shipping cost?

Yes, we ship internationally to Canada, Central America, South America, Asia, Europe, and Australia.  Shipping rates are based on the weight of your order and desired shipping method. You can calculate shipping costs by using the Estimated Shipping Charges link on the shopping cart once you have added the items you would like to purchase. [...]

25
May

My credit card has been declined, I keep getting this “Duplicate” error. What’s up with that?

Our website has a built in fraud protection measure that prevents multiple cards from being used on the same order during the same session. In many cases, your first attempt may have been declined due to an incorrect postal code, phone number, or security code. If your transaction is declined, you can simply close your [...]

25
May

What is your return/exchange policy for hookahs or other items?

Hookah-Shisha.com wants you to be 100% satisfied with your order. You may return all unused items purchased at Hookah-Shisha.com within 30 days of the original delivery for a 100% refund (less shipping costs). Items (including freebies) left out of the returned package will be deducted from the refund at full retail value. We do not [...]

25
May

What should I expect when I place my order, and how can I track my package?

You will receive two emails immediately after you have placed an order with us: one from Linkpoint, our credit card processor (for your credit card receipt), and another from us with your Order Confirmation. When your order ships, we will also send a third email with a tracking number. For domestic orders (UPS) please allow [...]