Hookah Love Blog

Despite the attention and care we devote to hand-packing each individual order, unforeseen circumstances while an order is in transit can damage the package contents. If something arrives damaged, follow these steps to ensure the fastest and most thorough service: Take pictures of the damaged item(s) with a digital camera or camera-phone for documentation Attach [...]

The answer to this question is “possibly.” International duties vary from country to country and the best place to find out duty charges for your country is to contact your local customs office. We mark international orders as “gifts” (for all countries except Canada) but we cannot guarantee the avoidance of duties. We recommend to [...]

Currently, we do accept personal checks. You must include a printed copy of your order invoice, write the order (or invoice) number on the check, and include a copy of a government-issued photo ID card which displays your birth date (you must be 18 years of age or older to order our products). If you [...]

Make sure that you are placing the hose grommet firmly on the hose before inserting the hose into the hose connector. You may wish to use two hose grommets (instead of one) for additional support and stability. When using a non-rotating hookah, be sure to turn the hookah when necessary to minimize the strain on [...]

Yes, we ship internationally to Canada, Central America, South America, Asia, Europe, and Australia.  Shipping rates are based on the weight of your order and desired shipping method. You can calculate shipping costs by using the Estimated Shipping Charges link on the shopping cart once you have added the items you would like to purchase. [...]

All the flavored shisha tobacco we sell is replenished regularly and will arrive fresh to your door. Unopened packages of shisha will last a minimum of 2 years from the date of production and a minimum of 6 months once opened. We suggest storing your shisha in air-tight containers (ziplock bags, tupperware containers, and our [...]

Our website has a built in fraud protection measure that prevents multiple cards from being used on the same order during the same session. In many cases, your first attempt may have been declined due to an incorrect postal code, phone number, or security code. If your transaction is declined, you can simply close your [...]

The smoking experience on our multiple hose hookahs is just as good as our single hose hookahs. Virtually all of our multiple hose hookahs come with Auto-Seal to seal the extra hoses when they are not in use and prevent having to hold your finger over the end of the hose when you’re not smoking. [...]

Hookah-Shisha.com wants you to be 100% satisfied with your order. You may return all unused items purchased at Hookah-Shisha.com within 30 days of the original delivery for a 100% refund (less shipping costs). Items (including freebies) left out of the returned package will be deducted from the refund at full retail value. We do not [...]

You will receive two emails immediately after you have placed an order with us: one from Linkpoint, our credit card processor (for your credit card receipt), and another from us with your Order Confirmation. When your order ships, we will also send a third email with a tracking number. For domestic orders (UPS) please allow [...]