We’re excited to introduce a better way to shop for your favorite hookah products! Hookah-Shisha.com will become Hookah.com, offering the same great products, expert service, and exclusive deals—all in one place. 

Don’t worry—your account, order history, and rewards will transfer over seamlessly. Nothing changes except a better shopping experience designed just for you! 

Here’s what you need to know: 

Hookah.com offers a smoother, more modern shopping experience while still providing everything you love about Hookah-Shisha. You’ll enjoy: 

• A fresh, easy-to-use website with improved navigation. 
• The same top-quality products from the brands you trust. 
• Faster checkout & improved order tracking. 
• The best customer service in the industry, ready to help. 

Yes, the new Hookah.com will offer an improved shopping experience, including: 

• A more intuitive and seamless user experience, making it easier to find and purchase your favorite products. 
• An enhanced catalog featuring a wider selection of the best hookahs, shisha, and accessories on the market. 
• Improved communication and customer support, ensuring you stay informed about new arrivals, promotions, and order updates. 
• Exclusive deals and rewards, giving you more ways to save and enjoy premium products. 

While the look and feel will be new and improved, our commitment to quality products, excellent service, and competitive pricing will remain the same. 

• You will be able to shop on Hookah.com immediately once the new site is live. 

Existing orders placed before the transition will still be processed as usual. If you have any concerns, our customer service team will be happy to assist you. Your account details and order history from Hookah-Shisha will be carried over to Hookah.com where possible. 

Nope! Your Hookah-Shisha account will transfer automatically to Hookah.com. Just log in as usual and you’re good to go! 

• Your order history and rewards points balance will also transfer. 
• You may need to re-enter saved payment details, as these cannot be transferred for security reasons. 

Your Hookah-Shisha rewards will transfer to your Hookah.com account—no action needed! 

Yes! Your full order history will be available in your account on Hookah.com. If you don’t see something right away, our customer support team is happy to help. 

Yes! The same high-quality hookahs, shisha, and accessories you love will still be available on Hookah.com—plus even more! 

Your orders will still ship quickly and reliably, just like before. 

Our customer support team is available to assist you during the following hours:  

• Monday - Friday: 10 AM - 6 PM EST  
• Call us at: 1-866-HOOKAHS  
• Live Chat: Available during business hours on our website  
• Email Support: You can reach us anytime at support@hookah.com, and we will respond as soon as possible during business hours 

For the quickest response, we recommend calling or using Live Chat during our support hours. If you contact us outside of these times, we’ll get back to you on the next business day. 

Not at all! Your shopping experience is simply getting better and easier at Hookah.com. No disruptions, no hassle—just the same great products with an improved shopping experience. 

We can’t wait to see you there!