How To Verify Your Age In A Few Easy Steps

Howdy hookah friends! You may have noticed that things are growing and changing around here. Not only do we want to be your favorite hookah and shisha shop, we also want to be responsible in our business practices. We want to make sure that all of our customers are 18 and over, which can be a tricky process since we can't see your lovely faces in person. Never fear! We have figured out a simple process that is quick and painless, we just need you to follow a few easy steps.
**This is the easiest and quickest way to get your age verified. There are additional options available, please contact our customer service team to inquire about alternative methods**

Step 1: Snap a picture of yourself holding a Government Issued Identification Card

 
Grab your phone camera (or just a good 'ol fashion camera), if no one is there to help you take the picture you can either point it at yourself or use a mirror to take a picture of yourself WITH your ID in the picture. The necessary information on your ID card (name, birth date, etc.) MUST be decipherable.  Your ID must be a driver's license, military ID, passport, or any other government issued identification card. If you are having trouble getting your face and the ID in the picture while still having the info on the ID be legible, then please take an ADDITIONAL close up picture of just your ID. If you are having problems with this method, we can Skype verify for you (but we cannot Facetime), please contact our customer service department to do so.

Step 2: Email Your Photo to orderverification@hookah-shisha.com

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You're work is done! As soon as we receive your email at orderverification@hookah-shisha.com, we will send you a message letting you know that we have begun to process your order. You will receive one more message informing you that your package has shipped. If you have any additional questions or concerns about this process, or anything else, please contact our customer service department via our Live Chat option, email (info@hookah-shisha.com), or telephone (866.466.5247).

Step 3: Pat Yourself On The Back!

We know that extra steps can be a pain in the rear end. But please know that we are trying to prevent the sale of tobacco to minors. We greatly appreciate your help and patience in this process. You will only have to do this once, then we will have your age verification on file for all future orders. Thanks so much and happy smoking!

Comments (26) -

  • Jak
    Can I just do this now to avoid a wait in the future?
    • Yes! You definitely can, thanks for asking, Jak!
  • my friend let me use her credit card so the name on her credit card wont match my ID. is that okay?
    • That is ok, but we will probably need to do age verification for both of you.  Please let your friend know so that you two can send your verification pictures and documents together for the fastest order processing.
  • By mistake I put my brothers name down because on his computer it automatically switches to his name because we have the same last name. So it won't match my credit card. What should I do from here.
    • Hi Alisa, please contact our customer service center. info@hookah-shisha.com
  • Hi I would like to know if I can cancel the order and get the money back because my son told me he was going to get cloth online and I just found out he  purchase one of your product please contact me back at my email thank you
    • Hi Jefferson, has this issue been resolved? Please contact our customer service department if not. Thank you.
  • How long does this take??
  • I have just sent the picture. How long does it usually take for the order to process ship then be delivered?
    • We generally get all ages approvals done within 48 hours. Thanks!
  • Hi.. I use my sister card because I transfer money to her account ... And I order for her card , she is under age .. And you take money from her account is that ok?
    • Hi Mohammed, please contact our customer service representatives at info@hookah-shisha.com
  • How long will it take for my package to be delivered after I send a picture with my ID?
    • Once your age is verified, we will get your packaged processed within 24 business hours.
  • It was for my boyfriend but he doesnt have his ID not because he's underage he's just too lazy to get it can i change the order name or does that matter? The card is mine.
    • Hi Monique, please chat in to our customer service center, or email them at info@hookah-shisha.com. Thanks!
  • The address on my ID does not match my shipping address because I haven't changed it since I moved. Is this going to be problem?
    • That should be fine, Bryson. As long as you're over 18, the shipping address will be whatever you listed it as in your profile.
  • I want to cancel a order how do I do it
    • email us at info (at) hookah-shisha.com, or call us at 866-466-5247 to discuss cancelling an order.
  • Ali
    I live in Saudi Arabia so my identification  in
    Arabic language is it useful for u
  • This is the second time I've had to verify. Please make note once received. I love your site but it's a major hassle to keep verifying.
  • How long does it take for customer service to respond
    • You should receive a response within one business day in most instances.
  • I don't feel comfortable sending you a picture of my ID I I have bought from this web site with no problems in the past. I am buying 200 dollars worth of product with a credit card in my name there is no reason why this order should not go threw. if I don't send you my ID picture are you going to refund my money