Our Commitment to Privacy:
Your privacy is very important to us. To better
protect your privacy, we provide this notice explaining our online information
practices and the choices you can make about the way your information is
collected and used. If you have any questions or concerns about this policy,
you may contact us at any time for further details.
will never sell, share, or otherwise give out your information to others in any
ways different from those disclosed in this policy. By
visiting hookah-shisha.com, you are accepting the practices as described below.
The Information We Collect:
This notice applies to all information collected
or submitted on the www.hookah-shisha.com website. On some pages, you can order
products, make requests, and opt in to receive emails. You may decide not
to provide certain information, but that may prevent you from using key
features of our online shopping experience.
process an order, we require you to provide billing information (credit card),
shipping and any other necessary contact information (email address/phone
number). This information is secure and will never be made publicly available
to other parties, and will only be used by our staff to process orders. Your
credit card information will only be shared with our bank for payment
authorization, and we do not save this information in our database.
The Way We Use Information:
We use the information you provide about
yourself when placing an order only to complete that order. We do not share
this information with outside parties.
use and store email addresses to answer any emails we receive from you, or to
contact you (by email or by phone) if any order-related issues arise. Your
email address is also used to provide you with order and shipping confirmations
so you can more clearly track the progress of your order as it makes its way through our system.
information is not used for any other purpose and is not shared with outside
parties. You can opt to register on our website if you would like to receive frequent
email updates on our new products, services, and promotions. Information you
submit on our website will not be used for this purpose unless you "opt
in" on our website. You may also un-subscribe to this email at any time.
information about you. Cookies are small pieces of information that are saved
locally on your hard drive as a small text file that are used by us and third
party web services (see Google Analytics Tracking below)
are solely used to identify visitors who have previously registered or visited
You must have cookies enabled on your browser to place an order on the
hookah-shisha.com website. If you do not wish to enable cookies on your browser,
you may still place your order over our Live Chat or by telephone.
Google Analytics Tracking
We utilize Google Analytics and other similar services to track website user
activity at both the aggregate and individual levels. Google is able to track
your web activity and online behavior on our website by user ID tracking, a
feature we have enabled within Google Analytics. Your user ID and personal
information is always anonymous to us within the Google Analytics program. Google
uses the information they gather to create personalized advertisements for you
based on your online behavior.
Google is very transparent
about their privacy practices. To learn more about how Google uses your
information, click here.
Google does provide an
opt-out option if you do not wish to have your information used by Google
Analytics. To do so, you will need to install the Google Analytics opt-out
browser add-on, which can be found
Third Party Services
We use third parties
to perform services such as payment processing and credit card authorization,
fraud protection, age verification, A/B testing, evaluation of visitor
activity, and data analysis. We provide your personal information to these
third parties with the sole intent of using the services they perform.
When you create an
account with us, you are required to provide us with an email address so we can
send subsequent confirmation emails after you place an order with us. If you
have selected to receive our promotional emails, you will be included in our email
campaigns. You will always have the option of unsubscribing from our
promotional emails by clicking unsubscribe at the bottom of any email.
In our commitment to provide the most
outstanding customer service possible, we have a live chat feature where
you can chat in real-time with a hookah-shisha.com Customer Service Representative.
This service is provided by LiveChat, a multi-channel communication platform
that manages online interactions.
you engage in a chat with one of our representatives, LiveChat automatically
recognizes your domain name and "Internet Protocol" (IP address). The
domain name and IP address reveal nothing personal about you other than the IP
address from which you have accessed our site. LiveChat also collects
information about the type of Internet browser you are using, operating system,
the search engine (if any) you used to access our site along with any keywords
used, as well as the number of Hookah-Shisha.com's web pages you have accessed.
information is solely used for internal purposes and is in no way shared with
any outside parties. We use this information to help our team develop better
and more easily accessible web pages and to troubleshoot any site-related
issues. LiveChat does not record your email address unless otherwise provided
by you at the beginning of a chat.
Our Commitment to Data Security/Credit Card Information:
Hookah-Shisha.com is obligated to protect your
personal information. To prevent unauthorized access, maintain data accuracy,
and ensure the correct use of information, we have put in place appropriate
physical, electronic, and operational procedures to safeguard and secure the
information we are given online. We use an SSL (secure socket layer) encryption
certificate provided by VeriSign, the leading SSL Certificate authority
enabling secure e-commerce and communications. Credit card transactions are
processed through our secure internal credit card processor.
In an effort to combat credit card fraud and to
prevent the purchase of our products by minors, Hookah-Shisha.com reserves the
right to request additional verification before an order is processed and
shipped (see Credit Card Review below) for requirement details.
Hookah-Shisha.com contains hyperlinks to third
party websites. Hookah-Shisha.com is not responsible for the privacy practices
or the content of said third party websites or advertisers. Hookah-Shisha.com
does not share any of your personal information to third parties to which we
Disclosure of Information to 3rd Parties:
Hookah-Shisha.com may disclose any personal information when required by law or
in a good-faith belief that such action is necessary to:
1. Cooperate with the investigations of
purported unlawful activities (including but not limited to: credit card fraud,
purchases of our products by minors, and use of our products with controlled
substances) and conform to the edicts of state and federal law or comply with
legal process served on Hookah-Shisha.com.
2. Protect and defend the rights or property
of Hookah-Shisha.com and related properties, or visitors to the
Hookah-Shisha.com sites and related properties.
3. Identify persons who may be violating the
law, the rights of third parties, or otherwise misusing the Hookah-Shisha.com
network or its related properties.
All products sold at Hookah-Shisha.com are intended for legal tobacco smoking
use by adults (21 years or older) only. We operate within the legal age
requirements for tobacco purchase of each individual state, city, and county. Any
other use of such products, by minors or for use with controlled substances is
punishable by law.
Credit card fraud is a felony and we will aggressively prosecute anyone attempting
to misuse a credit card number. We track every transaction and will use all
means available to prosecute persons attempting to commit fraud.
Age Verification and Credit Card Fraud Review:
We do not sell
products to persons under the legal age for tobacco purchases within their
respective state. To verify your age, we use a non-affiliated third party
company, Veratad Technologies, LLC, to confirm that the information you
provided upon checkout is accurate and that you meet the legal age requirement
to order from our website.
How does Veratad work?
Verification services employs multiple trusted data sources that contain
billions of public records that assist in providing age validation based on the
personal information you have submitted to us. We only use this service to
attempt to verify your age and identity while keeping your information
completely safe from distribution. Veratad uses secure 256-bit encryption technology
to ensure safe delivery of the information you provide online. Veratad does not
save or store sensitive personal information, nor will it be shared or sold to
What if Veratad cannot confirm my age?
Some shoppers may not be able to have their age confirmed based on a Veratad search alone. Your public record data may be limited or simply too outdated for
Veratad to confirm that your personal information is accurate. If this happens,
we will reach out to you via email and phone in order to manually verify your
age. We typically require you to provide a photo of yourself holding a valid
state-issued ID card to confirm both your identity and age.
Once age verification is completed, we will
manually override the negative age score within our system so you will
not be subjected to the same process on future orders. None of the information
you provide via email will be saved in our database or shared with outside
parties, and any age verification emails containing your sensitive information
can be deleted permanently upon your request.
We understand that a pre-authorization has
already been captured as payment for your order, which is why orders awaiting
age verification are contacted daily using the email address and phone number
submitted online until we either confirm your age or cancel the order. Please
note that funds can be easily be released back to you in the event that age
verification cannot be completed. Only after an order ships, will we ever
collect final payment for your order.
Credit Card Review
we take the threat of credit card fraud very seriously. We use an internal
fraud score algorithm that evaluates every order based on the billing information
you provided on our website, the shipping information provided, the credit card
information entered, and order size (in dollars). Any orders that receive a
high fraud score will be subjected to credit card fraud evaluation. In addition
to our algorithm, we have a team of professionals who review and process
orders, and they have license to initiate fraud review based on their own
What is required of the credit card review?
Much like the age
verification process, credit card review can be permanently completed in one
email. We typically require you to send a photo of the cardholder, holding
his/her credit card and state-issued ID card or passport so we can
confirm the credit card number and identity of the cardholder all at once. We
only require the last 4 digits of the credit card to be visible in the picture,
as well as the name on the card and ID card or passport to confirm
that they are a match. None of the information you provide via email will be
saved or shared with outside parties, and we will delete any email containing
your sensitive information upon your request.
If the image you provide is acceptable for
verification, your order will then be processed and the credit card used for
the order will be permanently verified for future orders. However, we reserve
the right to re-open fraud evaluation at any time upon detecting potentially
What if I am unable to complete fraud review with an image?
We have alternative
methods of fraud verification reserved for the event that we cannot complete
fraud review via email. Our first step is typically to complete a small charge
on your credit card (no more than $2.00), and at that point we will ask you to
log into your personal online banking account and confirm the dollar amount of
the charge based on the statement you see. We will not charge your card a
second time without prior customer consent, and the amount we charge will be discounted
from your order subtotal.
If neither method is possible for you, we can
opt to cancel the original transaction and request a manual bank transfer. This
method adds extra business days to order processing time, as we will not ship
the order until the bank transfer is confirmed.
All materials including images, illustrations,
designs, icons, photographs, logos, slogans, content, source code and other
written and visual materials on the Hookah-Shisha.com Website and any of its
affiliates are the exclusive copyright, trademark, and/or otherwise noted
intellectual property owned and/or licensed by Hookah-Shisha.com. Any misuse of
this or any affiliate website may be punishable by law.
reflect any internal changes made to our online processes. If we do happen to
make changes to this Policy, we will update this page and the effective date