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Jobs at Hookah-Shisha.com

Sr Software Engineer / .Net Ninja

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Job description
Do you want to work in an awesome supportive environment that cares more about the quality of your work then the pleat in your pants and the tie around your neck? At Romman we firmly believe that employee happiness is as important as profits. We care about helping to develop all employees into the best them they can be. Here you're not just another cog in the wheel but instead an important member of the family helping shape its success.

Does developing awesome .net solutions make you happy? Do you speak SQL and have a strange obsession with all things technical? That's good because we are a .net shop and are very excited to be developing applications utilizing best of breed technologies that are a delight to work with like MVC, Knockout.js, and SignalR.

Do you like to both work and play hard? So do we! We work very hard here but we also enjoy a good party and R&R. From Slosh-ball to BBQ's to Party barges on the lake, we like to enjoy life.
If you answered yes to these then you might be who we are looking for you. We are an eCommerce company with over 10 years' experience looking for talented .net developers to help us take our platform to the next level. Currently we are the #1 online retailer in the world for our space and plan on expanding our product and services offered. We are working on developing a custom system based on over 10 years of industry experience and insight.

What's in it for you?
Competitive Salary
Casual environment and dress code every day
Opportunity for growth within organization
Lunch Program
Great development tools and development setup

Desired Skills and Experience
C# development skills
Microsoft .NET 4.5
MVC 4
MS SQL Server
JQuery & Javascript
Internet Information Server
The ability to work in an agile and creative environment
Understanding of agile development a plus
Experience in ecommerce a plus
Experience with distributed systems a plus
Experience with test driven development a plus
Warehouse and Inventory management experience a plus
SEO Experience a plus



CUSTOMER SERVICE REPRESENTATIVE

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Romman, Inc. is a rapidly-growing e-commerce company that is excited to be hiring a customer service professional. Located in South Austin, our company has leveraged technology and efficiency improvements to become a leader in online retail and order fulfillment. With a strong focus on service for customers and employees, Romman Inc. desires to not only operate a profitable business but adhere to company values that promote people over simply generating revenue. Qualified applicants will enjoy working in a fast-paced environment and strive to exceed customers' expectations in every interaction.

POSITION SUMMARY
Our Customer Service team provides customer support in a way that reflects the Romman, Inc culture; we believe in order to be the best, we have to have the best people. Customer service is an extremely important point for our business and we are always excited to guide our customers in the path that best fits their needs. The Customer Service Representative (CSR) acts as the primary point of contact for both wholesale and retail customers across all lines of business at Romman, Inc. Candidates should excel in applying creative problem-solving skills in a fast-paced, multi-tasking heavy environment. While the CSR's primary role is one of service to the customer; any opportunity to apply product knowledge to increase sales is encouraged. CSRs will work as a team to anticipate customer needs through chat, email, and phone support. Candidates for CSR positions should have a service-first attitude and desire to "wow" both internal and external customers with world-class service.

POSITION RESPONSIBILITIES
  • Respond to inbound customer contact via phone, email, and chat service
  • Develop and maintain a high degree of product knowledge
  • Assess customer needs for products and make recommendations for purchases
  • Analyze service opportunities; suggest and implement service recovery plans
  • Assist customers through completing age verification for appropriate products
  • Analyze incoming orders for potential fraud risk and carry out fraud protection practices as needed
  • Work with warehouse personnel to fill customers' order requests
  • Collect and provide feedback to sales and marketing personnel regarding general customer satisfaction and products
  • Maintain a "find a 'yes'" attitude
  • Provide world-class customer service in every interaction
DESIRED SKILLS AND EXPERIENCE
  • Possess a genuine passion for customer care
  • Strong ability to self-motivate and work independently
  • Demonstrated ability to work well in a team environment
  • Ability to handle multiple tasks simultaneously
  • Demonstrated attention to detail
  • Strong communication skills in both verbal and written communication
  • Ability to adjust quickly to changes in processes and policies
  • Willingness to be flexible in scheduling (nights and weekend shifts are required)
  • Ability to work in a fast-paced, and sometimes chaotic work environment
  • Willingness and ability to learn and grow to meet the changing requirements of the job
  • Strong grasp of basic office-related software (Microsoft Word, Excel, etc.)
  • Customer service experience preferred, but not required
BENEFITS OF WORKING WITH ROMMAN, INC.
  • Full-time permanent employees, spouses, domestic partners and dependents receive 100% paid medical insurance
  • Company-provided food on site
  • Dog-friendly office
  • Vacation & holiday pay
  • Flexible scheduling (earlier/later/weekend shifts available)
  • Professional growth opportunities for qualified candidates
  • Periodic company events
  • Product discounts
  • A fun, friendly, and welcoming work environment
If you are looking for an opportunity to work hard while spending time with a great group of individuals, we would like to hear from you. Please send a cover letter and resume to courtney@hookah-shisha.com