How To: Verify Your Age in a Few Easy Steps

When you place an order at Hookah-Shisha and enter your date of birth during checkout, we use a secure software in attempt to automatically verify your age based on the information on your order. Sometimes however we may not be able to do so. If this occurs, you may receive an additional email after your order confirmation email asking for you to complete Age Verification for your account/order. 

We want to make sure that all of our customers are 21 and over, which can be a tricky process since we can't see your lovely faces in person. Never fear! We have figured out a simple process that is quick and painless, we just need you to follow a few easy steps.

**This is the easiest and quickest way to get your age verified. There are additional options available, please contact our Customer Service Team to inquire about alternative methods**

Grab your phone camera (or just a good 'ol fashion camera), if no one is there to help you take the picture you can either point it at yourself or use a mirror, to take a picture of yourself WITH your ID in the picture. The necessary information on your ID card (name, birth date, etc.) MUST be decipherable.  Your ID must be a driver's license, military ID, passport, or any other government issued identification card. If you are having trouble getting your face and the ID in the picture while still having the information on the ID be legible, then please take an ADDITIONAL close up picture of just your ID.

Again, we only need to be able to see the name, date of birth, and photo (to match it to you) on the ID you use. Please feel free to block out all other sensative information. 

You're work is done! As soon as we receive your email at info@hookah-shisha.com, or text to 512-574-1578, we will reply to your message letting you know that we have completed the age verification step for your account and have begun to process your order. You will receive one more message informing you that your package has shipped which will contain your tracking information as well.

If you have any additional questions or concerns about this process, or anything else, please contact our Customer Service Team via our Live Chat option, email (info@hookah-shisha.com), or telephone (866.466.5247).

We know that extra steps can be a pain in the rear end. But, please know that we are trying to prevent the sale of tobacco to minors. We greatly appreciate your help and patience in this process. You will only have to do this once, and then we will have your age verified on your account for all future orders.

Note: If you do not set up an account you may be required to complete this step multiple times. It is always a good idea to create an account for not only this reason but to easily keep track of your orders, view your order's status, and also to earn Reward Points!