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Frequently Asked Questions

How do I sign up? 

Joining the Hookah-Shisha rewards program has never been easier! Simply create a free account with us using your name, email address, and password and you will be automatically enrolled. You'll even earn 25 points just for signing up! Already have an account with us? Then you're already enrolled and ready to start earning rewards.

How do I earn points? 

The easiest way to earn reward points is by simply shopping with us here at Hookah-Shisha! For every $1 USD you spend, you will receive 1 point in return. Depending on which level of our VIP Club you have reached, you may receive 1.25x or even 1.5x the number of points on every purchase! There are also special actions you can take to earn rewards such as making repeat purchases, leaving a review, or following us on social media (see above for details)!

Can reward points be used in combination with a discount code? 

Yes! You can use reward points and a discount code on the same order as long as you still meet the minimum dollar requirement for the desired code after your points have been applied.

How do I redeem my points? 

Reward points can be redeemed during the checkout process when placing an order to receive a discount off of your total.

How do points convert to dollars? 

100 points are equal to $5 USD. While higher VIP tiers earn points at a quicker rate, the exchange rate will always be the same no matter which tier you are a part of.

Do points expire? 

Reward points will expire after 12 months if you have not earned OR redeemed any points within that timeframe. If you are actively earning or redeeming points, then no, they will not expire.

How can I get a birthday reward? 

To become eligible for your yearly birthday rewards, let us know when we should celebrate by entering your date of birth in the square above after you have created and logged into your account. You can also do this through the "My Rewards & Referrals" tab in your account details. Once you've told us your birthday, we'll mark it on our calendars and you'll see 100 reward points (or more!) get added to your account on your birthday every year.

When will I see reward points get added to my account? 

Reward points earned with a purchase are updated and added to your account once your order officially ships out of our warehouse. Points earned through special actions may be reflected immediately on your account, with the exception of reviews or referrals. If you have any questions or concerns about your accrued points, feel free to reach out to our friendly customer service team at info@hookah-shisha.com.

How is my VIP tier determined? 

Your VIP Rewards tier is determined by the amount you spend over a rolling 12-month period that resets when you reach a higher tier. You are automatically enrolled in the Bronze tier as soon as you sign up for an account. Once you have earned your way into a higher tier, you'll have 12 months to spend the required amount to stay in your current tier or spend more to level up! If you do not meet the required amount for a tier after this period, you will automatically be moved to a lower tier.

Can my reward points be refunded to me in cash? 

No, reward points are non-refundable and thus cannot be redeemed for cash. They are only available as store credit and can only be redeemed on an order with Hookah-Shisha.com.

I referred a friend to Hookah-Shisha but I haven't received any points. Is there something else I need to do? 

Thank you so much for inviting your friends to Hookah-Shisha, we sincerely appreciate it! In order for you to receive your $10 referral credit, your friend will first need to place an order of at least $70 USD using the referral discount that they were provided. Once they have placed an order that meets these minimum requirements, $10 worth of points will be added to your account automatically!

I submitted a review but do not see points added to my account. What gives? 

Don't worry, you will receive those points! After your purchase, you will receive an email from us where you can submit an official review for the items you ordered. Once it has been reviewed and approved by our team (to make sure there are no spammy links or inappropriate content), points will be automatically added to your account! Your review must be submitted through one of our official review request emails in order to earn you rewards.

What if I have an old account or multiple email addresses and want to combine my points? 

If you have points on a different account or wish to merge accounts, reach out to our customer service team and we'll be happy to assist.

I only signed up for your email newsletter. Does that mean I joined the rewards program? 

No. Signing up for our email newsletter does not enroll you in the Hookah-Shisha VIP rewards program. The only way to be enrolled is by creating an account on our site - either through our sign-up form or by completing your very first purchase.

If I checked out as a guest and did not create an account, will I still be able to earn and use my rewards? 

Not quite yet. The reward points earned for your purchase will not be available to use until you fully create an account on our site. Don't worry though, we're keeping tabs on your earnings so once you do decide to join our hookah family, all the points you earned from past purchases (under the same email address) will be ready on your account, and available to use right away.

Who can I talk to about questions or issues with my rewards? 

Our friendly customer team is standing by and ready to answer any questions you may have. You can reach us via phone, by clicking the Livechat prompt, or through email and we'll be happy to assist.

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