International Shipping (outside of North America) F.A.Q. - How much does it cost to ship to my country?

????! Hola! Guten tag, comment ça va? We here at Hookah-Shisha.com may not be able to freely converse in a myriad of dialects but we are fluent in the international language of hookah! As such we routinely ship hookahs to all seven continents (that’s right, even Antarctica!) All our international orders are shipped via USPS, because they are the most reliable and cost effective courier we have found. USPS offers two shipping speeds - Priority and Express. Priority shipping generally takes about two to three weeks, and Express shipping takes about 7-10 days, depending on the efficiency of customs.  Also, please keep in mind that you may be asked to pay additional duties from your customs office before your order is released to you.  Duties, or import taxes, vary greatly from country to country so it is difficult for us to keep track of how they are calculated.   We always recommend to our international customers to be prepared to pay any additional duties if necessary, and to contact the customs agency of their country to obtain the most recent and up-to-date information regarding duties.  If you are asked to pay a duty that you feel is unreasonable, you are not obligated to pay it and have the option to refuse the order,  which will then be returned to us. Once the order has been returned we have two options; we can refund the order less the original shipping charge and a 15% restocking fee, or we can resend your order and you will be responsible only for the shipping cost. That being said the overwhelming majority of our orders make it across international borders without incident. We ship quickly and conveniently to all corners of the globe, and with the LiveHelp chat on our website, we are very easy to contact if you should need assistance. So no matter where you are we are your neighborhood hookah stop! Ciao! How much does it cost to ship to my country? International shipping rates vary depending on your location, the total weight of your package, and your desired shipping method.  Your shipping options will be presented to you during the checkout process.  If you have not set up an account with us yet and simply wish to inquire about the shipping cost without following through with the checkout process, you may estimate the shipping cost of your order by following these steps: Step 1: Place the items you wish to know the total shipping cost on into your virtual shopping cart by pressing the "ADD TO SHOPPING CART" button on the product page.

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Step 2: Once you have placed all of the desired items into your shopping cart, click on the "Estimated Shipping Charges" button found underneath the order total.

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Step 3: A pop-up window will appear where you will enter your address information.  Be sure to fill out your city, state (if applicable), province (if applicable), postal code and country.  The more specific the information you provide, the more accurate the shipping costs.  After you have filled out your address information, click on the "submit" button.

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Step 4: The next window will say "Choose Shipping Provider" at the top.  Make sure that you select "USPS" and not "UPS," which is the default shipping method.  Your 2 shipping options with costs will now be presented to you.

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Comments (67) -

  • HI,do you ship  to Bosnia and Herzegovina.Country is next to Croatia and we have DHL,Fedex and UPS in our country.Why it is not on the list?
  • Hey I wanted to know if you do delivery to Israel?
  • Do you ship to Kazakhstan by any chance.
  • hi there i want ask do you ship to QATAR
    • Technically, yes. However, I would suggest contacting our customer service team to discuss your options, because we have found the Qatar postal service to be unreliable. Just email info@hookah-shisha.com, and they will help you find the best option!
  • hi i would like to know if you sending to Greece
  • Hi
    Im trying to get an estimate for shipping to saba and its not working. It wont give me an estimate nor will it continue when I check out. I know it has worked a few months ago when I bought tobacco and other stuff from this website.
    • Please contact our customer service department at info@hookah-shisha.com
  • Hi, I would like to know if you ship to Brazil.. thank you.
  • Hi can you also engrave shishas?
    • No, sorry, Faryaal. We do not do engraving.
  • Hey, do you ship to Russia?
  • Vic
    Do you deliver to the UK? Can't find it on the list
  • Eva
    Hey! Do you ship to Slovenia?
  • Ship to Singapore?
  • Do you guys ship to south korea?
    • Yes we do, Richard. If you have any issues, please contact out customer service representatives.
  • Do you ship to Indonesia? I can't find Indonesia in the list of countries at the checkout.
    • Unfortunately, we do not ship to Indonesia. I'm sorry!
  • by any chance will it be stopped if it comes to mexico?, i asked for a big order of tabaco/hookahs
    • There is always a chance that your order will be stopped by International Customs. We recommend that you contact your Customs office and find out the correct protocal. Thanks!
  • do you ship to Kazakhstan ?
    • Unfortunately, we do not ship there. I'm sorry!
  • T
    Hi, do you ship to Hong Kong, and how much do the shipping cost?
  • hi do you ship to boracay phillippines ?
    • Hi Olivia! We ship all over the world. Please contact our customer service department for more specific information regarding shipments to your country. Email info (at) hookah-shisha.com or click the livehelp button on our website to chat with one of our customer service reps.
  • Hello, do you ship to Czech Republic? I'm trying to get an estimation of my shipping charges, but I'm failing all the time with getting this: "No shipping rates were returned for your order. The shipping provider's server may be unavailable at this time. Please try again in a few minutes. If the problem persists, please contact the store administrator."
    • We do ship there, please contact customer service, and they can help you figure out your shipping rates. info@hookah-shisha.com
  • Do you guys ship to India? Have you done this before? Wanted to make sure there are no issues with customs...
    • We generally do not ship to India as we have a lot of fraudulent orders from there, but if you contact customer service at info (at) hookah-shisha.com they should be able to help you out.
  • Hi there,
    Last Time I ordered I got away with $6 for shipping to Germany, and although I had to wait for 8 weeks I was happy. Is there any way to reduce the costs to a similar amount like in the old days?
    • Fabe,
      I'm not sure what shipping method you were able to use on your previous order but I do not believe we have any international shipping options that come in that low these days. With fuel prices so much higher than they were when we first started our business, International shipping has become considerably more expensive. Sorry we couldn't be of more help here.
  • How long does it take to ship to Thailand in previous cases?
    • Kevin, if you contact our customer service team via the Live Help chat on our site they can probably get you a more accurate estimate, but generally it will take 1-3 weeks, depending on how long it takes to get through customs in your country.
  • how long it takes to ship in Cyprus and how much it costs?
    • Shipping to Cyrpus may take 10-21 Business Days to reach the customs dept.  Packages are often inspected before they are delivered and that may take anywhere from 1-10 business days to clear the inspection.  Shipping costs are determined by the size and weight of the package, and you will be able to see the shipping rates when you begin the check out process.
  • Do you ship to Rotterdam ?
    • Yes, we do ship to Rotterdam.
  • Hi. Do you ship to New Zealand? Its just down from Australia. cant get a Khalil Mamoon here
    • Yes, we do ship to New Zealand!
  • ????????????, ?? ????????? ? ???????
    • ?? ??-?? ??????? ???????????? ? ??????? ???????? ???????, ??????? ??? ????????????? ???????, ?? ?????? ?? ???????????? ??????? ? ???????? ??????? ? ?????? .
      Due to safety concerns and a high rate lost, stolen or missing orders, we are no longer shipping hookahs and tobacco to Russia.
  • Possible shipping to Russia?
  • Do you ship to uae?
    • Yes, we do ship to the UAE.
  • How much and how long do you ship to Japan?
    • Shaun, yes we do ship to Japan. Our shipping rates will fluctuate greatly based on the size and weight of the package we send to you so it is difficult to say exactly how much it would cost. Your best bet is to fill your cart with whatever you would like to buy and then click the "Estimated Shipping" link when you view your cart. Once you input your address it will give you an estimate for each of the available shipping options.
  • Hey, do you ship to the netherlands?
    • Yes, we do ship to the Netherlands.
  • Hello. Are you hae delivery to Ukraine? And how much it cost?
    • Yes, we can deliver to the Ukraine.
  • Do you guys deliver to pakistan?
    • Not normally, but you can contact our customer service team for more information.
  • Do you ship to UAE Dubai? And if you do you send as a gift to avoid custom payment
    • We can ship almost anywhere in the world.  For shipping arrangements, use our live chat help while shopping and one of our service experts can help you arrange the shipment.