How Do Reward Points Work On Hookah-Shisha?
Howdy hookah smokers! Whether this is your first time on our site or you've been ordering with us for years and years, we would like to speak to you about an important feature of your account after placing an order: reward points!
Reward points (sometimes referred to as "RP") are the reward system that we use here at Hookah-Shisha for placing orders and continuing to shop with us! With every purchase, you'll accrue a number of points on your account that can be applied towards future purchases.
When you apply these points at checkout, the equivalent dollar amount will be discounted from your order total entirely, saving you money! At their core, you can consider these reward points as a form of "store credit" that can be applied towards any product on our site.
How can I view my reward balance?
Our reward points are directly tied to each and every person's account, so you will first need to create an account on our website. This is also a necessary step if you plan on placing an order with us, so if you have not already created an account, you can do so here.
After you have created your account (or logged into your pre-existing one), you will be taken to your account details page, and voila! You will automatically be shown your current reward points balance! This screen can also be viewed by clicking the "Account" button at the top of our site.
You can also view your balance on the first page of checkout (underneath your address information) where it will show you your current balance, as well as the equivalent dollar amount! This is also the box that allows you to spend your points when placing an order, but more on that later.
Now that you know how to check your reward balance, let's dig into how you can build up that balance and start saving money!
How To Earn Reward Points
The main way you can earn reward points is by shopping with us at Hookah-Shisha.com! No matter what you purchase on our site, whether it be a 50 cent hose grommet, a several hundred dollar luxury hookah, or your regular online shisha order, it will all earn you a varying amount of points.
You can see the amount of points each item will give you on the product page, underneath the price information, "Add to Cart" button, and "Add an Extra Accessory" selections.
These point amounts are added up automatically by our system during checkout and are added to your account once we have received (and processed) your order! Simple as that! After successfully completing your order, you can now view your updated reward balance to verify that you received your points.
Placing orders is not the only way to accrue points however! Every year, on your birthday, we'll also go ahead and add $5 USD worth of points to your account as our present to you for turning 1 year older! This will happen automatically based off of the date of birth you entered on your account, and you'll receive an email to let you know when those points are added.
How To Use Reward Points
Now that you've gone and earned yourself some points, let's talk about how you can spend them!
So you've placed an order with us in the past, have accrued some points on your account, and now want to spend them on the order you're going to be placing shortly. That's great news! And it only takes one simple step during checkout to accomplish.
After you have added all the items you wish to order to your cart, you can begin the checkout process by clicking the big green button that reads "Checkout." This will take you to the first page of checkout where you enter in your "billing" address.
After confirming your address information is correct, you will scroll down the page until you see a box labeled "Reward Points." Here it will show you your total reward balance, its equivalent dollar amount in USD, your cart total, as well as a box where you can enter in the amount of points you wish to use.
Note: This box will not appear if your reward balance is 0
To spend your points, just enter in the number of points you want to use on the order (not the dollar amount). Every 50 points on your account is the equivalent to $1 USD, so 250 points is $5, 500 points is $10, and so on.
Once you have entered in the number of points you wish to use, you can scroll further down the page to click the green "Shipping" button to continue to the next page. That is all you need to do to use your points! After you enter them into that box and continue through the checkout process, your points will be applied to your order!
As you progress through the checkout process to finish placing your order, you can verify that your reward points were applied correctly on the "Review Order" page of checkout (after you select your shipping method). In the "Discounts and Total" section of this page, you will see a price breakdown of your order total including shipping, taxes, and, you guessed it, reward points!
Note: While your points can be used towards any product or item in our store, they are not able to be applied towards shipping costs or any potential taxes, i.e. sales tax.
If applied correctly, you will see the number of points you used and a subsequent dollar value being subtracted from your order total in that price breakdown! Double check here to be sure your points are being applied properly and in the amounts you wanted.
Frequently Asked Questions
What is the exchange rate from points to dollars?
A: Every 50 points earned is the equivalent of $1 USD
Can reward points be used with a discount code?
A: Yes! You can use reward points and a discount code on the same order as long as you still meet the minimum requirement for the desired code after the points have been applied.
Can my points be refunded to me in cash?
A: No, reward points are non-refundable and thus cannot be redeemed for cash. They are only available as store credit, and can only be redeemed on an order with Hookah-Shisha.com
Do my reward points expire?
A: Nope! Not at all! Your reward points will never expire, so you can save them up for as long as you want.
I forgot to apply my points during checkout, is it too late for me to change this?
A: If you forgot to apply your points during checkout, it may not be too late to apply them! Just contact our customer service team and we'll be happy to assist.
With that, we hope you have a firm grasp on how the Hookah-Shisha reward system works, and how you can use it to help you save money! If you have any additional questions about reward points, need help applying them to an order, or just want to ask some questions about all things hookah, reach out to our friendly service team and we'll take it from there!
Happy smoking folks!